Live Expert Provider Terms
These terms supplement the General Terms, Acceptable Use Policy, Privacy Policy, Cancellation and Refund Policy and Commercial Eligibility rules.
1. Provider status
Unless VoxFati expressly states otherwise, a Live Expert acts independently and is responsible for the services they offer, the information they publish, the appointments they accept and their conduct during sessions. Nothing in these terms creates employment, agency or partnership with VoxFati.
2. Eligibility and verification
An Expert must provide accurate identity, business, payment and tax information and may be required to complete additional verification before bookings or payouts are enabled. VoxFati may request evidence of qualifications, experience, licences, insurance or professional registration where relevant to the services offered.
3. Permitted Live Expert services
Approved services may include tutoring, teaching, mentoring, coaching, practical demonstrations, project feedback, creative guidance, business and career guidance, ecommerce guidance, productivity and organisation support, software tutoring, bookkeeping software instruction, personal styling, makeup instruction, photography guidance, craft or design guidance, language practice, hobby instruction, mindfulness, meditation, spiritual guidance, tarot, astrology, numerology and other lawful one-to-one or group services.
The Expert must select and describe a service category accurately and must not use a broad category to conceal a restricted or regulated activity.
4. Service descriptions and scope
Expert profiles must accurately describe the nature of the service, the provider's relevant experience, session length, format, language, prerequisites, price and any material limitation. The Expert must not imply credentials, professional status or guaranteed outcomes that do not exist.
Where a service is educational, demonstrative or coaching-based, the Expert must present it accordingly and must not represent it as regulated diagnosis, treatment, legal representation or financial management unless lawfully authorised and expressly approved.
5. Regulated professional services
Medical diagnosis or treatment, psychotherapy, prescription or medication services, regulated legal representation, personalised investment management, regulated financial advice and other services requiring professional authorisation are not permitted unless VoxFati has expressly approved the category and verified the provider to the extent required for that service.
Holding a qualification does not guarantee that VoxFati or its payment provider will support the service. VoxFati may apply additional country, category, insurance or payment restrictions.
6. Wellbeing, coaching and personal-development services
General wellbeing guidance, life coaching, confidence coaching, habit support, accountability, personal-development mentoring and similar services may be offered where lawful and honestly described. Experts must not diagnose mental-health conditions, represent coaching as psychotherapy or tell a client to discontinue professional treatment.
If a user appears to require urgent medical or crisis assistance, an Expert should not attempt to act outside their competence and should direct the user toward appropriate emergency or regulated support where reasonably appropriate.
7. Beauty, makeup, styling and practical demonstrations
Experts may provide instructional sessions on makeup, grooming, personal styling, fashion, hair styling, crafts, photography, home organisation and other practical skills. Where a technique involves foreseeable safety or hygiene risks, the Expert must give appropriate precautions and must not encourage unsafe or unlawful practice.
Remote instruction must not be presented as a substitute for an in-person regulated professional assessment where such an assessment is legally required.
8. Business, career, software and skill guidance
Experts may provide general business mentoring, ecommerce guidance, career development, productivity support, software tutoring, bookkeeping software instruction and similar educational guidance. Experts must not guarantee income, employment, investment returns, tax outcomes or business success.
General educational discussion of bookkeeping, accounting software, tax concepts or business administration must not be misrepresented as regulated accounting, audit, legal or tax representation where the Expert is not authorised to provide that service.
9. Spiritual and symbolic services
Experts may offer tarot, astrology, numerology, Reiki, meditation, dream interpretation, spiritual mentoring and related reflective services where lawful. These services must be presented honestly and must not exploit fear, grief, illness, financial distress or vulnerability.
Experts must not guarantee supernatural results, claim certainty about death or serious illness, demand repeated payments to remove a curse or threat, or instruct a user to stop medical treatment or ignore professional advice.
10. Claims and outcomes
Experts must not guarantee a particular personal, financial, career, relationship, health, educational or spiritual outcome. Testimonials and examples must be genuine and must not be used to imply certainty or typical results where that would be misleading.
11. Bookings and availability
Experts must maintain reasonably accurate availability and attend accepted bookings on time. If an Expert cannot attend, they must give reasonable notice and cooperate with rescheduling or refund procedures where appropriate.
An Expert must not repeatedly accept bookings they cannot reasonably fulfil or use cancellations to manipulate availability, ratings or platform performance.
12. Session conduct
Experts must behave professionally, respect reasonable boundaries and avoid harassment, discrimination, threats, manipulation, coercion or sexual conduct. A session must remain within the service purchased unless the user voluntarily agrees to a lawful change in scope.
Experts must not pressure users into additional purchases, use fear to create dependency or exploit personal disclosures to obtain money or control.
13. Safeguarding and vulnerable users
Experts must take reasonable care when interacting with users who disclose bereavement, illness, crisis, financial distress, abuse or other vulnerability. They must not claim special authority over a vulnerable user's decisions or encourage isolation from family, friends, professionals or support services.
Where VoxFati imposes age restrictions on a category, the Expert must comply with them and must not move a prohibited interaction off-platform to avoid safeguards.
14. Privacy and confidentiality
Experts must use personal information obtained through bookings or sessions only for legitimate service, support, legal or authorised purposes. They must not publish, sell or disclose private session information without a lawful basis or required permission, except where disclosure is required by law or necessary to address an immediate and serious safety risk.
15. Recording and session materials
A session must not be recorded by the Expert without any notice and consent required by law and the platform. If recordings, notes, worksheets or follow-up materials are included in the service, the Expert must describe how they will be provided and how long they will be retained where relevant.
16. Pricing and additional sales
Prices must be clear before booking. Experts must not impose hidden mandatory charges or use false scarcity, fabricated urgency or misleading package comparisons. Any optional follow-up service must be clearly presented as optional.
17. Payments, fees and payouts
Platform fees, commissions, payment charges and payout arrangements are governed by the applicable Expert commercial terms and payment-provider rules. The Expert may be required to maintain an eligible connected payment account.
Payouts may be delayed where there is a refund, chargeback, fraud review, verification requirement, sanctions concern or other compliance issue, to the extent permitted by law and contract.
18. Cancellations, refunds and no-shows
Cancellation and refund treatment may depend on the timing of cancellation, whether the Expert attended, whether the session was materially performed and any booking-specific policy shown before purchase. Experts must comply with mandatory consumer rights and VoxFati's Cancellation and Refund Policy.
If an Expert fails to attend without reasonable rescheduling or materially fails to provide the booked service, a refund or other remedy may be appropriate.
19. Reviews and feedback
Experts must not fabricate reviews, arrange fake bookings for rating purposes, purchase reviews, retaliate against users for lawful criticism or condition support on removal of a genuine negative review.
20. Advertising and public claims
Expert advertising, profile text and off-platform promotion directing users to VoxFati must comply with the Advertising Terms and these provider rules. A claim is not permitted merely because it appears outside VoxFati if it is used to sell a VoxFati service.
21. Monitoring and enforcement
VoxFati may review profiles, reports, booking patterns, public claims and other relevant account information to investigate policy breaches, safety concerns, fraud, payment-provider requirements or legal obligations. VoxFati may request clarification, restrict a category, pause bookings, remove a profile, suspend payouts where permitted, suspend an account or terminate Expert access.
22. Responsibility and indemnity
To the extent permitted by law, the Expert is responsible for claims, losses, chargebacks, penalties, costs and reasonable legal expenses arising from false qualifications, unlawful or negligent services, privacy violations, misleading claims, intellectual-property infringement or material breach of these terms, except to the extent caused by VoxFati's own breach or negligence.
23. Suspension and termination
Expert access may be suspended or terminated for serious or repeated breaches, safeguarding concerns, fraud, deceptive credentials, non-payment, chargeback abuse, prohibited services, payment-provider restrictions or other material violations. Outstanding bookings, refunds and legal obligations may continue after termination.
24. Changes
VoxFati may update these terms to reflect changes in law, professional boundaries, safety standards, payment-provider requirements or platform features. Material changes affecting an ongoing paid Expert relationship will be communicated where required.